What Does a Passenger Service Agent Do
What Does a Passenger Service Agent Do
A passenger service agent ensures traveling customers receive friendly and efficient assistance as they prepare for and embark upon their journeys. The duties of a passenger service agent normally entail processing ticket sales, refunds and exchanges. He regularly communicates with other providers to meet customer needs. The majority of passenger service agents work in the airline industry. A relatively small number of agents are employed by passenger train, bus or cruise ship companies as well.