Ideal qualities for customer service
Posted: Sat Jul 24, 2010 2:08 pm
Hello
How important is it for customer service providers to be tolerant, patient, empathetic and compassionate towards their customers, especially in relation to customers with a problem whomight be frustrated and who need to feel cared about?
Do you think that people with a more caring attitude and who express the above qualities provide the best customer service?
How important is it for customer service providers to be tolerant, patient, empathetic and compassionate towards their customers, especially in relation to customers with a problem whomight be frustrated and who need to feel cared about?
Do you think that people with a more caring attitude and who express the above qualities provide the best customer service?