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A service guarantee is a promise that a service or product will meet certain consumer expectations or standards. Many times it is provided to the consumer in writing. If the product fails to perform as promised, the vendor may offer replacement of the item, refund the purchase price, or offer other forms of reimbursement, like a store credit. The purpose of it is to instill consumer confidence.





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Service guarantee and all the terms of the guarantee are often an important factor while buying a product or service. Customers also want some assurance that the product or the service lasts for a reasonable time along with its quality.

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